One calendar for five clinics, and money inside the system.
- 5clinics on one calendar
- 1,000+visits a month
- 8,000+patients on record
- 24months working together
One clinic became five. Each had its own calendar and its own way of charging. Reception could not tell whether another unit had a free slot without calling. Nobody could say how many patients did not show up, how full a room really was, or who had not paid: the money lived outside the system.
One system, on top of the three connections that matter: the five calendars became one; the bank's own API issues and reconciles payment inside it; reminders go out by SMS and email on their own. A dashboard per clinic with the three numbers that did not exist before, capacity, no-shows, revenue.
Three tasks that were someone's job stopped being anyone's. Twenty-four months of capacity, no-show and revenue measured per unit: the series a forecast is built on, if the network wants one. We are still there: the system has grown with the operation instead of being replaced by it.
- 01One calendar for five clinics.Any free slot in any unit, seen from any reception.
- 02Money inside the system.The bank's own API issues and reconciles payment where the appointment lives.
- 03Numbers that did not exist.Capacity, no-shows and revenue, per clinic, every day, and two years of them to forecast from.
- MapMap: done
- ConnectConnect: done
- AutomateAutomate: done
- AIAI: prepared
Stop bridging your systems by hand.
Tell us which two systems don’t talk. You’ll leave the first call with a real scope, not an invitation to another call.