5,000+ hours of repetitive work found, and the order to automate it.
- 11systems in the chain from purchase to invoice
- 8processes mapped end to end, on site, over seven weeks
- 59problems found and traced to where they happen
- 5,000+hours of repetitive work identified
- ~8%projected reduction in receiving cost
At one plant, the chain from purchase to invoice ran through eleven systems that were never built to talk. The symptom everyone saw was an invoice stuck at receiving and a truck waiting outside. The cause was three processes upstream: a rounding rule applied at purchasing that nothing downstream knew about.
Seven weeks on site, eight processes mapped end to end, interviewing the people who do the work rather than the people who manage it. Fifty-nine problems, each traced to the step where it happens. Three patterns named across all of them: the spreadsheet that became a system, the chat thread that became a process, and the manual loop that multiplies with volume.
More than five thousand hours of repetitive work, mapped to the process where they occur: a catalogue of what to automate, in order, with the reason attached. Nothing was built; the point was to know exactly what to build first.
- 01The cause, found.A rounding rule at purchasing, three processes before the invoice that kept stopping.
- 02An order of work.Fifty-nine problems became a list of what to build first, each with its reason.
- 03The patterns named.The spreadsheet that became a system, the chat that became a process, the loop that grows with volume.
- MapMap: done
- ConnectConnect: prepared
- AutomateAutomate: prepared
- AIAI: prepared
Stop bridging your systems by hand.
Tell us which two systems don’t talk. You’ll leave the first call with a real scope, not an invitation to another call.